Shipping policy
4. SHIPPING POLICY
4.1. General information regarding shipping
FANNA is shipping worldwide.
The delivery of the products is made by DHL or GLS.
4.2. Shipping fees and delivery times
The applicable shipping fees are the following:
The applicable delivery times are the following: 1-5 days
The detailed and actually applicable shipping terms can be found on the Webshop.
FANNA is aiming at fulfilling your order in the time scale indicated but cannot take responsibility if the delivery time is longer than indicated and cannot take responsibility for late deliveries due to circumstances outside of its control. FANNA will do its best to inform you of any unexpected delay.
Please note that the above delivery times do not include Saturday, Sunday, and national/bank holidays or other non-working days of Hungary.
4.3. Return shipping
For non-defective returns, the customer is responsible for arranging the return shipment and paying all return-related costs, including shipping fees, customs duties, taxes, clearance fees and any other charges that may arise when the shipment arrives in Hungary.
You may request a return within 15 days after receiving your order. Please send the items back no later than 15 days after notifying us of your return or withdrawal.
Once your return request is approved, please pack your items securely and send them directly to:
FANNA / Webshippy Logisztikai Központ
East Gate Business Park, C/2
2151 Fót
Hungary
Email: shop@fannapolewear.com
Phone: +36 1 998 8099
Direct warehouse delivery is required. Please choose a courier service that delivers the parcel directly to the return address above. Since we work with a fulfillment center, we are unable to collect parcels from post offices, parcel shops, pickup points or any other location. We can only receive and process returns delivered directly to our warehouse.
Please keep your tracking information and follow the shipment until it has been successfully delivered to our warehouse. Keep the tracking number until your return has been fully processed.
In case of returning a defective item, the shipping fee related to the return is paid by FANNA. Please contact us before returning a defective item.
For return conditions, refunds and the option to request FANNA store credit by replying to your return approval email, please see our Refund Policy. Your statutory consumer rights are unaffected.