Refund policy

If you wish to exchange or return your beautiful pieces, you can do so by filling out the official return request within 15 days after receiving your package. We would love to hear your honest feedback on the items, as it helps us improve.

Once your return request is approved, you will receive further instructions by email.

RETURN SHIPPING

Returns must be arranged and shipped back by the customer using a courier service of their own choice.

Return shipping costs and delivery times may vary depending on the courier service selected and the country/city from which the package is sent.

We do not provide fixed return shipping rates and are not responsible for the selection or pricing of the courier service.

If you would like an estimation of the return cost, we recommend checking the available courier services in your area to find the best option.

All return-related costs are the responsibility of the customer, including shipping fees and any customs duties or taxes that may occur upon arrival in Hungary.

Please note: if any customs duties or taxes are charged upon arrival, these costs will be deducted from the refunded amount.

HOW TO REQUEST A RETURN

Enter your email address and click Continue
Check your email and enter the 6-digit verification code
Select the order you wish to return
Choose the item(s)
Select a return reason and add a note if you wish
Click Request return

RETURN ADDRESS

Once your return is approved, please send your package to:

FANNA / Webshippy Logisztikai Központ
East Gate Business Park, C/2
2151 Fót
Hungary

Email: shop@fannapolewear.com
Phone: +36 1 998 8099

Direct warehouse delivery is required. Please choose a courier service that delivers the parcel directly to the return address above. Since we work with a fulfillment center, we are unable to collect parcels from post offices, parcel shops, pickup points or any other location. We can only receive and process returns delivered directly to our warehouse.

Please make sure to include this phone number on the parcel, as it is required for delivery.

Please keep your tracking information and follow the shipment until it has been successfully delivered to our warehouse. Keep the tracking number until your return has been fully processed.

REFUNDS

Once your returned item arrives, it will go through a quality control process.

Return condition requirements

For returns under FANNA’s voluntary return policy, we can only accept items in their original, clean, unworn and unwashed condition, with all original tags still attached. Items cannot be accepted under this voluntary policy if the original tags have been removed, or if they have been worn, washed, stained, marked with deodorant or makeup, or have any noticeable odor.

These voluntary return conditions do not limit your statutory right of withdrawal or your rights in relation to defective goods. Where statutory withdrawal rights apply, handling beyond what is necessary to establish the nature, characteristics and functioning of the item may result in a deduction for diminished value, as permitted by applicable law.

Once your return has arrived at our fulfillment center and has been checked and accepted, we will process your refund using the original payment method. If you would prefer FANNA store credit instead of a refund, please reply to your return approval email and let us know.

Please note:
Original shipping fees are non-refundable under the voluntary return policy, except where reimbursement is required by applicable law.
Refunds are based on the original purchase price (including sale items).
Any customs duties or taxes incurred upon return will be deducted from the refunded amount.

EXCHANGES / VOUCHERS

In the case of the product exchange, the return of the unwanted original item is obligated prior to the exchange. As soon as the returned items are received and inspected, FANNA will notify the returner of the approval or partial/entire rejection of the product exchange and a voucher in the price of the returned item(s) will be forwarded with no due date to be used upon the official site of the www.fannapolewear.com

Please note: in case of choosing a voucher the shipping cost will not be deducted from the final price.

DEFECTIVE ITEMS

If you received a defective item, please contact us before returning it.

In such cases, FANNA will cover the return shipping cost.

RIGHT OF WITHDRAWAL

You may request a return within 15 (fifteen) days after receiving your order. Submit a return request through your customer account or notify us at shop@fannapolewear.com. For statutory withdrawal, any clear statement of your decision to withdraw is sufficient; prior approval is not required to exercise this right.

Please send the items back without undue delay and no later than 15 (fifteen) days after notifying us of your return or withdrawal. This deadline is met if you dispatch the items before that period expires. Keep proof of dispatch and use the return address specified in this policy.

Returns sent after this period may not be accepted.

Please note: personalized items are not eligible for withdrawal.